Front Desk Supervisor

Responsibilities

• Makes room reservations and checks guests in and out of the Hotel.
• Issues room keys, pamphlets, discount cards, etc.
• Promotes and provides information to guests regarding hotel and other services.
• Affirms confidentiality, security, and safety of hotel guests regarding Front Desk communications.
• Arranges transportation for guests.
• Computes bills, posts charges, collects payment, and makes change for guests.
• Runs various reports - both hand-written and computer-generated.
• Maintains the cleanliness and neatness of the front desk and lobby area.
• Wears a uniform and name tag up to property standards at all times on property.
• Performs other duties as needed to meet business needs.