Front Desk Supervisor

About the role

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. As Maria says: “For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.”

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Requirements

• Customer service and leadership experience – you’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Able to lift 50 lbs and stay on your feet – because leading by example sometimes means grabbing a luggage cart.

Skills

• Strong communication skills – you’ll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized – from shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – hotel systems, emails, reports—nothing fazes you.

Benefits

• 401(k) plan with company match
• Comprehensive Health Coverage – medical, dental, and vision insurance options
• Paid Time Off & Vacation – exclusive Atrium Traveler and brand discount programs
• Perks That Fit Your Life – DailyPay, wellness programs, tuition reimbursement, exclusive discounts on favorite brands and services
• Purpose & Impact – community service and volunteer programs
• Career Growth & Learning – 40% of management hires are internal promotions

Pay

Compensation range: $18.50 - $19.43 per hour (actual pay based on experience, skills, qualifications, and location).