Front Desk Supervisor

Responsibilities

• Handles internal and external guest issues in the absence of the manager.
• Serves as a liaison between Front Desk, Housekeeping, and Engineering, ensuring requests are fulfilled promptly.
• Greets and completes check-in procedures for arriving guests.
• Facilitates guest departure by closing guest accounts and opening suites for new guests.
• Calculates and posts guest accounts and other forms of credit accurately and promptly.
• Answers inquiries and accepts reservations, communicating hotel rates and information effectively.
• Maintains good customer relations by keeping informed about in-house and area functions.
• Operates PBX equipment, answering calls within two rings and managing schedules.
• Controls cash transactions and maintains personal bank as per hotel policy.
• Processes guest mail, messages, and faxes, ensuring timely and accurate distribution.
• Reviews and resolves guest issues, escalating problems as necessary.
• Completes daily AM and PM shift sheets.

Qualifications

• Knowledge of standard cash handling procedures and computerized cash register systems.
• Past experience dealing directly with the public and basic customer service skills.
• Fluency in English.
• Ability to handle multiple tasks simultaneously and communicate effectively.
• Highly organized and attentive to detail, especially when performing multiple tasks.
• Basic proficiency with standard office equipment.