Front Desk Specialist - Wood Street Commons Community & Social Center

Position Overview

The Front Desk Specialist at Wood Street Commons advances the Mission and Values of Community Human Services (CHS) by building, fostering, and inspiring excellence in the Agency’s ability to serve individuals in the Community and Social Center at Wood Street Commons.

Key Responsibilities

• Support the programming related to CHS Wood Street Commons Community and Social Center by being the first person to engage with community members as they enter the space.
• Answer the Rhombus video phone and desk phone, buzz community members into the center.
• Log daily Community Center attendance in databases.
• Absorb and answer CHS phone for CHS offices and coordinate with Community Support Specialists, as needed.
• Absorb and assist with answering sign-up sheets for activities and groups.
• Set up coffee station and grab-and-go breakfast.
• Absorb and assist with food pantry sign up forms and weekly food pantry distribution.
• Absorb and assist with general office space organization, coordination of supplies, and cleanliness.
• Empower individuals served at the Community and Social Center by developing a nonjudgmental, empathetic relationship.
• Support Harm Reduction and Housing First Principles.
• Absorb and coordinate supply drop-offs, organization, and distribution of donations as needed.
• Absorb and coordinate with WSC Leasing Agent and CHS Program staff regarding new move-ins and complete program agreements and data forms.
• Absorb and develop a professional relationship with participants of the program while maintaining and modeling appropriate personal boundaries.
• Absorb and attend staff meetings and training courses, as scheduled.
• Absorb and collaborate with agency partners to support individuals served.
• Absorb and utilize trauma-informed care principles and de-escalation skills as needed.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Through a combination of experience and education, the Front Desk Specialist will have:
• Excellent communication and interpersonal skills.
• Exceptional customer service communication.
• Cultural competence, being able to work effectively with all backgrounds.
• Experience and ability to de-escalate mental and behavioral health crisis situations
• Strong organizational, phone, and computer skills.
• A working knowledge of the social service system through life or job-related experience
• A willingness to work both independently and collaboratively.
• Strong ability to navigate the internet to familiarize and access various resources
• Ability to work and travel independently.
• A high school diploma or equivalent, plus three years of experience in the social service field is required. Act 34 Criminal, Act 33 Child Abuse, and FBI Fingerprint clearances required upon hire. Applicants must possess current Comprehensive Crisis Management (CCM) and First Aid/CPR/AED certifications or be willing to obtain and maintain certifications upon hire. Preference for certifications or training in mental health and behavioral health education.

Position Physical Demands

The CSS will be called upon to engage in physical activity related to general office work, including the capacity to lift to 15lbs and stand or sit for extended periods. Also, the ability to walk up and down steps and complete physical activity related to general household maintenance.