Front Desk Specialist

About the role

The Front Desk Specialist serves as the front-of-the-house liaison to facilitate an exceptional guest experience. This individual will handle complex technical tasks, manage keys, verify payments, and communicate with guests and housekeeping.

Responsibilities

• Facilitate the overall guest experience from check-in through check-out
• Handle room changes, inventory moves, and folio adjustments
• Create and issue keys while ensuring safety and security
• Calculate visit costs, verify credit, and establish payment methods
• Ensure interactions exceed owner and guest expectations
• Provide assistance to Marketing Face-to-Face team during check-in
• Support business center and resort Wi-Fi access
• Communicate with housekeeping to expedite unit cleaning
• Perform end-of-day reporting and maintain house bank
• Assist with other tasks as assigned

Requirements

• Self-directed with attention to detail and conflict/problem resolution skills
• Prior experience in a fast-paced, moderately to highly stressful environment
• Strong written and verbal communication skills
• Prior working knowledge of Timeshare Ware Reservation System
• Fluent in English
• Prior experience in cash handling
• Proficiency in Microsoft Word, Excel, and other required applications
• Strong work ethic, high energy level, and positive attitude

Qualifications

• High School Diploma or GED equivalent, or equivalent combination of training, education, and experience
• Prior front desk experience in a high-volume hotel (300+ rooms)
• Bilingual a plus

Skills

• Ambitious and driven
• Passionate about family travel
• Excellent customer service skills
• Strong problem-solving abilities
• Effective organizational skills
• Strong interpersonal and communication skills

Benefits

Company benefits include a matching 401K, growth and developmental opportunities, comprehensive medical, dental, and vision benefits, EAP (Employee Assistance Program), PTO (Paid Time Off), travel benefits, discounts, free vacation points through our ClubGo program, tuition reimbursement, and continuing education courses. Outstanding company culture is also provided.