Front Desk / Security - 2nd shift

About the role

The Front Desk Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned. Work in accordance with established policies and procedures and/or specific instructions from the Director of Plant Operations. Responsible for assisting in the day-to-day operation of the Concierge department to ensure the safety of the Community, its residents, staff and visitors.

Responsibilities

• Opens and closes the front desk and properly secures all files, keys and equipment in the office area.
• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
• Accepts and records, as directed, payments, reservations, appointments, cancellations and the like.
• Confirms scheduled transportation and event registration with residents.
• Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.
• Attends in-service training and education sessions, as assigned.
• Performs specific work duties and responsibilities as assigned by supervisor.
• During emergencies or natural disasters, employee may be required to report for duty as assigned by the Director of Plant Operations for the duration of the disaster.

Qualifications

• A high school diploma is preferred.
• Must have the ability to read, write and speak English.
• Must have the ability to obtain a CPR/AED certification.
• Must have high proficiency using various computer applications.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retailer plan
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Weekend availability