Front Desk (2nd Shift)

About the role

At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose. As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.

Responsibilities

• Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.
• Greet and assist residents with daily needs.
• Sort inter-office and external mail.
• Aids in coordinating the emergency response system.
• Ensures the safety and cleanliness of assigned areas.
• Performs a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping.
• Maintains the cleanliness of restrooms, lobby, entry ways, and exterior spaces/sidewalks as assigned and/or observed.
• Displays excellent customer services skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times.
• Affords assistance in setting up, taking down, cleaning up, and coordinating activities and events as needed.
• Makes referrals to the Administrator regarding resident concerns and behavior issues.
• Develops and maintains professional and appropriate relationships and rapport with all residents, their families, and employees.
• Gathers and inputs data for facility communication system, maintenance requests and inquiry database.
• Scans and uploads documents into resident clinical chart.
• Assumes all other position-related responsibilities as assigned and campus needs evolve.

Requirements

• Ability to complete multiple tasks with interruptions.
• Professional phone skills and appearance.
• Effective decision-making skills.
• Ability to effectively coordinate emergency and evacuation situations when necessary.
• Ability to speak clearly and distinctly when making announcements.
• Effective verbal and written communication skills.
• Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.
• Computer literate and familiar with Word, Excel, Email, etc.
• Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.
• Ability to display a sense of caring, concern, compassion, and dignity for residents.
• Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
• Well organized and attentive to detail.

Qualifications

• High school graduate or successful completion of GED.
• Previous receptionist experience or training desired, preferably working with the elderly.

Skills

• Ability to complete multiple tasks with interruptions.
• Professional phone skills and appearance.
• Effective decision-making skills.
• Ability to effectively coordinate emergency and evacuation situations when necessary.
• Ability to speak clearly and distinctly when making announcements.
• Effective verbal and written communication skills.
• Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.
• Computer literate and familiar with Word, Excel, Email, etc.
• Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.
• Ability to display a sense of caring, concern, compassion, and dignity for residents.
• Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
• Well organized and attentive to detail.

Benefits

NOMI health insurance network with zero co-pay, deductible or co-insurance expense.

Pay

$15 - $16.50

Schedule

3rd Shift | Full-Time or On-Call