Front Desk/Scheduler

About the role

Under the direction of the Business Office Manager, this position is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors' offices and Operating Room Staff. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Responsibilities

• Sets priorities and organizes work
• Schedules patient procedures to ensure efficient and accurate processing of information. This includes procedures in the operating room, GI lab, and arrangements for 23-hour stay
• Coordinates with anesthesia groups to confirm scheduling for coverage
• Accurately uses procedure codes to ensure proper billing
• Validations of insurance authorizations
• Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
• Ensuring all necessary paper work for any patient "add on" is received by the appropriate staff
• Communicates changes to schedule to appropriate staff
• Ensures all required fields in Advantx are completed
• Works closely with OR director to avoid equipment or supply conflicts
• Alerts administration when new doctors or procedures are scheduled
• Cross trains with other areas
• Completes consents and ensures accuracy before submitting to the chart builder
• Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process
• Other duties as assigned

Qualifications

• Minimum 2-4 years of hospital or medical office experience required
• Must be able to communicate verbally and non-verbally in a professional way
• Ability to use time wisely in preparing work area to meet high-paced demand
• Show a genuine desire to work and improve the hospital as a whole
• Professional appearance
• Strong medical terminology
• Must demonstrate excellent phone etiquette and exceptional customer service skills

Benefits

• Medical and dental insurance
• 401(k)
• Paid time off
• Life insurance