Front Desk Scheduler

Duties and Responsibilities

1. Answers, screens, and transfers inbound phone calls
2. Screens and routes visitors and clients
3. Performs general clerical duties including photocopying, faxing, and mailing
4. Maintains the electronic and hard copy filing system
5. Retrieves documents from the filing system
6. Oversees requests for information and data
7. Solves administrative problems and inquiries
8. Prepares work/school excuse documents
9. Prepares and modifies documents including correspondence, reports, drafts, memos, and emails/Team’s messages
10. Schedules and coordinates meetings, appointments, and conference room availability
11. Maintains office supply inventory
12. Covers for the Clinical staff with administrative tasks
13. Intakes referrals and communicates with physician offices
14. Ensures the lobby is organized
15. Greets and welcomes all visitors
16. Flexibility to cross-train and learn new skills as appropriate

Requirements

• High school diploma or GED
• One to two years related experience and/or training
• Equivalent combination of education and experience
• Medical office administration and clinical research experience preferred

Qualifications

• Valid driver's license and personal auto insurance
• Fluency in Spanish
• Excellent written and oral communication skills
• Organizational skills
• Project management skills
• Ability to show initiative
• Knowledge of Microsoft Office Suite, including Microsoft Outlook
• Ability to pay attention to details
• Ability to multitask
• Ability to prioritize work
• Ability to maintain confidentiality
• Ability to be a team player
• Problem-solving skills
• People skills, including possessing a positive, friendly, and professional demeanor
• Ability to be flexible with changing priorities
• Ability to communicate in a diplomatic and professional manner
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to draft routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs

Education/Experience

High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

• 401k
• Medical, dental, vision, long-term disability, short-term disability, FSA, and life insurance
• 3 weeks of paid time off
• 14 paid company holidays
• Scrub voucher (specific positions apply)

Company Information

Summit Clinical Research Solutions is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, disability, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status, or any other protected Federal, State/Province, or Local status unrelated to the performance of the work involved.