Front Desk Scheduler

Duties and Responsibilities

• Answers, screens, and transfers inbound phone calls
• Screens and routes visitors and clients
• Performs general clerical duties, including photocopying, faxing, and mailing
• Maintains the electronic and hard copy filing system
• Retrieves documents from the filing system
• Oversees requests for information and data
• Solves administrative problems and inquiries
• Prepares work/school excuse documents
• Prepares and modifies documents, including correspondence, reports, drafts, memos, and emails/Team’s messages
• Schedules and coordinates meetings, appointments, and conference room availability
• Maintains office supply inventory
• Covers for the Clinical staff with administrative tasks
• Intakes referrals and communicates with physician offices
• Ensures the lobby is organized
• Greets and welcomes all visitors
• Flexibility to cross-train and learn new skills as appropriate

Requirements

• High school diploma or general education degree (GED)
• One to two years related experience and/or training
• Equivalent combination of education and experience
• Medical office administration and clinical research experience preferred

Qualifications

• Valid driver's license and personal auto insurance
• Fluency in Spanish is required
• Excellent written and oral communication skills
• Organizational skills
• Project management skills
• Ability to show initiative
• Knowledge of Microsoft Office Suite, including Microsoft Outlook
• Ability to pay attention to details
• Ability to multitask
• Ability to prioritize work
• Ability to maintain confidentiality
• Ability to be a team player
• Problem-solving skills
• People skills, including possessing a positive, friendly, and professional demeanor
• Ability to be flexible with changing priorities
• Ability to communicate in a diplomatic and professional manner
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to draft routine reports and correspondence
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs

Work Environment and Physical Demands

• Office/laboratory and/or clinical environment
• Exposure to biological fluids and/or bloodborne pathogens
• Personal protective equipment required, such as protective eyewear, garments, and gloves
• Occasional travel may be required, domestic and/or international
• Ability to work in an upright and/or stationary position for 6-10 hours per day
• Frequent mobility required
• Occasionally squatting, kneeling, or bending
• Light to moderate lifting and carrying (or otherwise moving) objects, including medical equipment with a maximum lift of 20-50 lbs

Perks of Working at Summit Clinical Research Solutions

• 401(k)
• Medical, dental, vision, long-term disability, short-term disability, FSA, and life insurance
• 3 weeks of paid time off
• 14 paid company holidays
• Scrub voucher (specific positions apply)

About the Role

• Equal opportunity employer