Front Desk Sales / Member Services

About the Role

At Goldfish Swim School, we’re passionate about building confident swimmers and careers. Our team creates the Golden Experience and WOW customer service that keeps families choosing Goldfish week after week. We’re looking for a part-time Front Desk Sales & Member Services representative with strong sales skills to join our team. If you love building relationships and helping people find the right solution for their needs, and if you’re motivated by accomplishing goals and supporting business growth, this could be the role for you.

In this position, you’ll be one of the first people families interact with at Goldfish Swim School. You will be responsible for supporting membership growth and delivering an exceptional family experience through sales, relationship building, and front desk operations.

Responsibilities

• Grow membership by connecting with prospective families and helping them find the right swim lesson program, contacting new inquiries promptly, and converting them into memberships.
• Serve as a trusted resource for parents throughout their swim journey, ensuring new families feel welcomed, informed, and excited to enroll.
• Achieve daily, weekly, and monthly enrollment goals.
• Build relationships with current and prospective members through phone calls, follow-up communication, and in-person interactions.
• Deliver exceptional customer service while answering questions and resolving concerns.
• Process registrations, schedule lessons, and support front desk operations, maintaining accurate records and assisting with administrative responsibilities.
• Coordinate birthday parties and in-school special events.
• Create a welcoming, clean, and organized environment for members and guests.
• Support a positive team culture and contribute to the overall Goldfish experience.

Requirements

• Enthusiasm for connecting with people, achieving goals, and creating positive experiences.
• Schedule must include at least one weekday evening (until 8:30pm) and one weekend (Saturday/Sunday) shift per workweek.
• Comfortable working in a warm, humid pool environment with moderate noise levels.

Benefits

• Great hourly pay ($17 per hour) + performance-based bonus opportunities.
• Paid training and lifeguard certification (Lifeguard, CPR, First Aid, and AED).
• Set weekly schedule.
• Free swim lessons for children and siblings.
• Free uniforms.
• Opportunity for advancement.
• Training & development.
• Employee discounts.
• Free food & snacks.
• Culture-driven company that practices core values.