Front Desk Sales / Member Services

About the role

In this position, you’ll be one of the first people families interact with at Goldfish Swim School. You will be responsible for supporting membership growth and delivering an exceptional family experience through sales, relationship building, and front desk operations.

Responsibilities

• Grow membership by connecting with prospective families and helping them find the right swim lesson program
• Contact new inquiries promptly and convert them into memberships
• Serve as the go-to resource for parents throughout their swim journey and ensure new families feel welcomed, informed and excited to enroll
• Achieve daily, weekly, and monthly enrollment goals
• Build relationships with current and prospective members through phone calls, follow-up communication, and in-person interactions
• Deliver exceptional customer service while answering questions and resolving concerns
• Process registrations, schedule lessons, and support front desk operations, maintaining accurate records and assisting with administrative responsibilities
• Coordinate birthday parties and in-school special events
• Create a welcoming, clean, and organized environment for members and guests
• Support a positive team culture and contribute to the overall Goldfish experience

Benefits

• Free uniforms
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Employee discounts
• Free food & snacks
• Great hourly pay ($17 per hour) + performance-based bonus opportunities
• Paid training and lifeguard certification
• Set weekly schedule
• Free swim lessons for children and siblings

Schedule

Schedule will include at least one weekday evening (until 8:30 pm) and one weekend (Saturday/Sunday) shift per workweek.

Work environment

The work environment contains a warm, humid pool environment with moderate noise levels.

Requirements

• Enthusiastic team members who enjoy connecting with people, achieving goals, and creating positive experiences