Front Desk Sales / Customer Service

About the Role

We are hiring a Customer Service / Sales Associate in our Hanover studio. Our philosophy is to communicate effectively, encourage collaboration, and provide the proper resources for everyone to excel. We value our people, and work-life balance is key. We listen to and invest in our team members.

Pay & Benefits

• $17-$18/hour depending on experience
• Commission + Monthly Bonuses
• Paid Time Off
• Holiday Pay
• A complimentary monthly massage or skin care service at the studio
• Health Insurance
• Dental/Vision
• Retirement Savings with matching (401(k) or SIMPLE IRA)

Responsibilities

• Follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Engage with new clients, established clients, and prospective clients by listening and responding thoughtfully.
• Turn client criticism into opportunities for great customer service.

Qualifications

• Prior retail sales experience preferred, particularly selling memberships or services in-person to potential clients.
• Customer service experience in a spa-like or similar environment, with a focus on hospitality and execution.
• Familiarity with modern office tools and systems for scheduling and payments.
• Driven to create a positive work environment for employees and exceptional experiences for clients.
• Flexible availability.