Front Desk/Sales Advisor

Benefits

Bonus based on performance
Employee discounts
Flexible schedule

Responsibilities

• Deliver the BODYROK Service Promise
• Contribute to running a clean, friendly, and well-maintained studio
• Execute the team member basics of being on time and complying with the dress code
• Absorb tasks and perform duties without direction/micromanagement
• Initiate tasks and perform duties without direction/micromanagement
• Monitor incoming emails and ensure proper check-in procedures are followed
• Member and Guest Check-in Compliance: Greet all incoming members and guests, Ensure all check-in procedures are followed, Thank guests for coming as they exit
• Create new business internally through member promotions, referrals, and inquiries
• Promote specials to current and future guests
• Reach out to existing and potential members via email, text and phone for sales opportunities
• Reconcile and report all incoming and outgoing transactions
• Sales: Successfully attain personal sales revenue targets, Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities, Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments, Promote and sell merchandise
• Follow up with members who have enrolled to ensure we are exceeding expectations
• Operations: Update Supply Request Log and Maintenance Log (depending on the issue), Promote and sell merchandise, Keep the front desk area and entryway clutter-free, orderly, and clean, Perform general cleaning duties to include hourly bathroom room and studio checks
• Customer Service: Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications

• 1-2 years of customer service or sales experience preferred
• 1-2 years MindBody software experience preferred
• Competitive drive to succeed in commission sales and performance based culture
• Excellent customer service skills
• Knowledge of sales practices and techniques
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Physical Requirements

• While performing the duties of this job, regularly exposed to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome