Front Desk Sales/Wellness Advisor

About The Job

About the Company. Massage Envy is a nationwide wellness franchise providing massage, stretch, and skin care services. The brand is built upon the belief that regular massage, stretch, and facials are integral components of whole-body wellness and keep your body working.

Key Responsibilities

• Greeting clients upon arrival
• Scheduling services
• Answering phone calls
• Addressing questions and concerns
• Protecting client confidentiality
• Maintaining a safe and therapeutic environment for everyone in our location
• Promoting the value of total body care by educating clients on new and expanded services
• Selling the Massage Envy Wellness Program
• Booking clients for future services
• Encouraging home-care retail purchases based on service provider recommendations
• Driving member retention through outreach via phone and email
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members

Qualifications

• Prior experience as a Customer Service Representative or Administrative role
• 1 year plus experience handling incoming calls from clients regarding services
• Minimum of 2 years of sales experience
• Provide exceptional customer service by actively listening to clients understanding their needs, and offering appropriate solutions
• Open schedule availability
• Excellent verbal and written communication skills

Pay

Payment between $16.00 - $18.00/hour with sales commission.