Front Desk / Sales Advisor

Benefits

Employee discounts
Flexible schedule
Paid time off

About the role

The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community.

Responsibilities

• Deliver the BODYROK Service Promise
• Contribute to running a clean, friendly, and well-maintained studio
• Execute the team member basics of being on time and complying with the dress code
• Absorb direction and perform duties without micromanagement
• Initiate tasks and perform duties without direction
• Maintain bathrooms, changing rooms, towels/laundry, and trash
• Monitor incoming emails and ensure proper check-in procedures are followed
• Create new business internally through member promotions, referrals, and inquiries
• Promote specials to current and future guests
• Reach out to existing and potential members via email for sales opportunities
• Reconcile and report all incoming and outgoing transitions
• Successfully attain personal sales revenue targets
• Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
• Update Supply Request Log and Maintenance Log (depending on the issue)
• Promote and sell merchandise
• Keep the front desk area and entryway clutter-free, orderly, and clean
• Perform general cleaning duties to include hourly bathroom room and studio checks
• Follow up with members who have enrolled to ensure we are exceeding expectations
• Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications

• 1-2 years of customer service or sales experience preferred
• 1-2 years MindBody software experience preferred
• Competitive drive to succeed in commission sales and performance based culture
• Excellent customer service skills
• Knowledge of sales practices and techniques
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Physical Requirements

• Sometimes sits, walks, kneels, and reaches with hands and arms
• Exposure to moving mechanical parts
• Noise level in the studio environment is loud

Work Environment

• Exposure to moving mechanical parts
• Noise level in the studio environment is loud