Front Desk Representative - MGM Springfield
The Job
Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics.
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-in guests and all other tasks associated with guest room check-ins and check-outs.
- Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests.
- Partner with Housekeeping and other related departments to meet guest expectations and special requests.
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
- Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish.
The Ideal Candidate
- A High School Diploma, GED or equivalent.
- 6+ Months of Prior Relevant Cash Handling Experience is preferred.
- 1+ Years of Prior Relevant Face to Face Guest Service Experience is preferred.
- Able and willing to work a Part-Time schedule consisting of Friday, Saturday, Sunday 2pm-10:45pm to include holidays.
- Experience in a similar resort setting is preferred.
Perks & Benefits
- Company uniform issued with free dry cleaning offered onsite.
- Wellness incentive programs to help you stay healthy physically and mentally.
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room.
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
Pay
The starting rate for this role is $18.95 per hour. The estimated annual commission this role could reasonably be anticipated to receive is: $0 - $200. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.