Front Desk Representative Float (Tues - Sat)

Duties And Responsibilities

• Greet patients and visitors in a courteous and professional manner and direct them to appropriate areas.
• Answer phone calls and respond to inquiries from patients, physicians, and other staff members.
• Schedule patient appointments accurately and efficiently, using electronic scheduling systems.
• Verify patient demographics, insurance information, and referral authorizations, and update patient records as needed.
• Collect patient co-payments, deductibles, and outstanding balances, and process payments securely.
• Maintain cleanliness and organization of the front desk area, including waiting room and reception area.
• Aid with patient registration and check-in processes, ensuring all necessary forms are completed and signed.
• Cover communication between patients and healthcare providers, including relaying messages and scheduling follow-up appointments.

Essential Functions

• Employee must perform all duties and responsibilities in accordance with Via Care’s care standards.
• Greet patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Obtains medical authorizations and referrals for procedures.