Front Desk Representative

Responsibilities

• Greet and check in patients while providing excellent customer service
• Verify patient demographics, insurance, referrals, and authorizations
• Enter and maintain accurate patient information in the EMR system
• Colecct co-pays, outstanding balances, and self-pay payments
• Schedule, reschedule, and confirm patient appointments
• Check out patients and coordinate follow-up appointments
• Answer and route incoming phone calls and respond to patient inquiries
• Communicate with insurance companies, primary care providers, and referring physicians
• Scan and upload patient documents into electronic medical records
• Post charges and maintain accurate patient billing records
• Fax visit notes and documentation to referring providers as needed
• Maintain office supplies and support daily front office operations
• Complete end-of-day closing tasks
• Aid in training new front desk staff
• Communicate scheduling updates with providers and office management

Qualifications

• High School Diploma or Equivalent
• Bilingual (fluent in Spanish and English)
• 1-2 years of customer service or medical front office experience preferred
• Experience using Electronic Medical Records (EMR) systems and Microsoft Outlook
• Knowledge of medical insurance verification, referrals, and prior authorizations
• Strong communication and interpersonal skills
• Excellent customer service and patient interaction skills
• Able to multitask and stay organized in a fast-paced environment
• Strong attention to detail and data entry accuracy
• Able to handle patient concerns and resolve conflicts professionally
• Basic computer and office software proficiency