Front Desk Representative
ECAA - Anesthesia Specialists · Jacksonville, NC · Today
On-siteManagementFull-time
Responsibilities
- Register patients and verify demographic and insurance information
- Scan insurance cards, photo ID, and maintain required documentation
- Confirm visit authorizations and HIPAA forms
- Collect co-pays and reconcile payments
- Schedule appointments and manage patient check-in/check-out
- Answer and route phone calls professionally
- Document accurately in the EHR system (eClinicalWorks)
- Close cash drawer and process daily transactions
Qualifications
- Prior medical front desk, healthcare office, or call center experience preferred
- Strong communication and multitasking skills
- Professional demeanor and high level of discretion (HIPAA compliant)
- Comfortable using EHR systems and standard office software
- Reliable, punctual, and team-oriented