Front Desk Representative

Duties and Responsibilities

• Maintain a positive and professional demeanor during all interactions with guests, fellow team members, and vendors
• Knowledge of principles and processes for providing customer and personal services
• Receptionist duties including administrative tasks, clerical procedures, managing files and records, office procedures, and terminology
• Transmit and receive messages using various communication tools to support daily operations
• Clean and maintain lobby and common areas
• Greet new and established guests
• Be familiar with the property, amenities, and surrounding areas to answer inquiries about casino operations, restaurants, bars, hotel, marketing promotions, games, transportation, and local recommendations
• Representatives identify, enroll, and maintain new and existing guest membership accounts
• Ensure all guests' information is updated and accurate at all times; verify addresses, phone numbers, guest profiles, and preferences
• Communicate accurate information to club membership regarding rewards and use of their cards
• Perform bookkeeping activities using basic mathematics, such as balancing accounts and daily paperwork
• Make and confirm reservations using telephones or online sources
• Keep updated and accurate records of rooms availability, rates, locations, and guests' accounts
• Assign rooms
• Issue room keys
• Request additional amenities for guests such as pillows, blankets, microwaves, and refrigerators
• Deposit guests' valuables in hotel safes or safe-deposit boxes