Front Desk Receptionist (Ypsilanti)

Dental Dreams in Ypsilanti, MI is seeking Front Desk Receptionists to join our talented and dedicated team. This role focuses on scheduling appointments, supporting operational goals, and delivering excellent service to our patients. The ideal candidate will have strong customer service skills and a passion for helping others. Bilingual (Spanish) proficiency is a plus.

About Us

Dental Dreams is a dynamic, growing company with offices across multiple states, including Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities to underserved communities. We prioritize patient satisfaction and are supported by a talented and dedicated staff.

Responsibilities

• Maintain a high level of customer service at all times
• Work as part of a team with an emphasis on communication
• Schedule patient appointments per month and daily patient goals
• Answer phones and confirm appointments
• Greet and check-in patients
• Accurately verify dental benefits
• Maintain detailed patient records in a fast-paced environment
• Collect payments, co-payments, and deductibles
• Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
• Pull patient charts for future appointments when necessary
• Maintain a clean and professional office environment
• Assist with presenting and/or explaining treatment plans

Requirements

• Excellent customer service experience
• Bilingual (Spanish) preferred
• Dentrix and/or Eaglesoft experience preferred

We are also interested in training candidates who aspire to become Dental Assistants or Office Managers.

Benefits

• Competitive compensation
• Medical & Vision Insurance
• Free dental treatment at our locations
• Paid Time Off (PTO)
• 401K
• Life insurance
• Pet insurance