Front Desk Receptionist - Temporary Assignment

Patient Interaction & Front Desk Support

• Greet patients upon arrival with a professional, courteous, and welcoming demeanor.
• Register new patients and verify billing, insurance, and demographic information at each visit.
• Inform patients of office procedures, policies, and documentation requirements while ensuring HIPAA compliance.
• Keep patients updated during their visit regarding wait times or scheduling changes.
• Answer incoming calls, route them appropriately, and maintain prompt, professional communication.

Scheduling & Appointment Management

• Schedule, reschedule, and confirm appointments in accordance with physician availability.
• Follow up on no-shows and cancellations per practice policy and ensure proper appointment follow-up.
• Manage online scheduling platforms, address inquiries, and assist patients in using these tools.

Insurance & Documentation

• Verify insurance eligibility and obtain prior authorizations or necessary external reports.
• Ensure all referrals and required patient documentation are on file before visits.
• Aid with billing, coding, and insurance documentation as needed.

Administrative Tasks & Clinic Support

• Open and close the clinic as needed, ensuring readiness and security.
• Accurately collect and reconcile daily payments, including copays, deductibles, and outstanding balances.
• Maintain and manage patient records with a high level of accuracy and confidentiality.
• Monitor and respond to emails, and utilize shared digital tools (e.g., Google Drive) to stay updated.

Sales, Education, & Promotion

• Stay knowledgeable of monthly promotions and communicate them to patients.
• Educate patients on audiology services, promote related services/products, and adhere to audiology-related policies (where applicable).

Facility Maintenance & Professional Development

• Keep the reception area clean and organized, including arranging chairs, updating magazines, and clearing personal items.
• Participate in ongoing education and training through classes, webinars, or other professional development opportunities.
• Maintain strict adherence to HIPAA regulations by safeguarding patient privacy and ensuring the confidentiality of all health information.

Required Qualifications

• A high school diploma or equivalent required.
• One (1) year of experience in a medical office or customer service environment.
• Strong customer service skills with a professional and friendly demeanor.
• Excellent organizational, time management, and multitasking abilities.
• Skilled in problem-solving with attention to detail.
• Basic computer proficiency.

Work Schedule

Rotating Schedule: – including days, evenings, and weekends

Temporary Assignment

Temporary Assignment - 3 months with a possibility to be permanent

Pay

Salary Range $22.00

Benefits

• Paid Time Off (PTO)
• Career Development Programs

Equal Employment Opportunity Statement

We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits: Paid Time Off (PTO), Career Development Programs. All benefits are subject to eligibility requirements.