Front Desk Receptionist (Part time)

About the role

The reception position at Coachlight Des Moines is part of a team dedicated to providing exceptional patient experiences and outstanding results through advanced technologies and personalized care. This role involves managing a schedule for multiple providers and treatment rooms, greeting and assisting clients, maintaining office procedures, and promoting sales.

Responsibilities

• Accurately book, change and cancel appointments – managing a schedule for 16+ providers and 19+ treatment rooms
• Warmly greet and assist clients with all check-in, and check out needs at front desk reception areas
• Maintain proper office opening and closing procedures
• Maintain control of point-of-sale, accurately handling billing/sale processes, including cash handling and verifying electronic payments
• Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
• Possess a thorough knowledge of all services, accurately booking patients for applicable consultations, treatment and spa services based on their interests
• Accurately describe retail products, and assist with sales of recommended products
• Escort clients to appropriate locations throughout the clinic and spa – including to our dedicated ‘lidocaine lounge’ for topical numbing application prior to specific services
• Accurately promote and provide detailed information about sales and special promotions
• Discuss and help guests sign up for the Aesthetic Club Membership
• Keep Spa Reception Desk and lobby reception areas immaculate
• Maintain orderliness and cleanliness of retail area, including restocking product
• Resolve client complaints in a manner which promotes positive client relations and alert Manager to potential problems or concerns

Qualifications

• At least 2 years experience in a similar capacity involving direct communications with the public and/or clients, preferably in a fast paced retail or hospitality setting
• High school graduate required
• Excellent telephone etiquette and communication skills
• Computer/phone/typing experience required
• Trustworthy and responsible – including handling large payments
• Warm, enthusiastic, and hospitable personal manner
• Outstanding listening skills and ability to empathize with others
• Good organizational skills and detail orientation
• Experienced and confident to use appropriate discretion in dealing with a variety of difficult client situations
• Ability to convey a positive attitude with others – direct team members, management, providers and clients alike

Benefits

• Competitive Compensation Package
• Health & Dental Benefits
• 401(k) Matching
• Aesthetic Industry Perks
• Great Culture & People-First Organization