Front Desk Receptionist - Outpatient Rehab at Frederick Health

About the Role

This is a full-time Front Desk Receptionist position at Frederick Health Physical Therapy & Sports Rehab Aspen Ridge Outpatient Clinic in Frederick, Maryland. The clinic is a busy, fast-paced outpatient rehabilitation facility providing Physical and Occupational Therapy services. The role involves ensuring every patient has a great experience while working with a team of professionals known for excellent service.

Clinic hours are 7:00 AM to 7:00 PM, Monday through Friday. The schedule will include early and late shifts, with no weekends or holidays.

Responsibilities

• Answer phones
• Schedule patient appointments for Physical Therapy services
• Perform weekly office supply inventory
• Organize and compile patient charts for therapists
• Perform patient registration upon first visit, including Patient Information and Health History forms
• Input patient transactions and collect co-pays
• Complete and transmit all daily, weekly, and monthly clinic data and entry
• Perform required procedures to close the clinic at the end of the day, including financial reconciliation, daily deposits, chart construction, and therapy schedules

Requirements

• High School diploma or equivalent (required)
• Two (2) years of medical office front desk experience (preferred)
• Understanding of patient insurance benefits and ability to explain them
• Two (2) years of experience using an EMR medical software and/or patient scheduling system (preferred)
• Excellent customer service, organizational, and communication skills
• Ability to communicate and collaborate with clinical and administrative teams
• Proficient in computer skills, Microsoft Office (Word, Excel, Outlook), including accurate typing and data entry
• Knowledge of the physician referral process
• Ability to interact with physicians' office staff, insurance providers, teammates, and patients
• Strong work habits with close attention to deadlines and detail-oriented assignments
• Ability to multi-task and prioritize responsibilities
• Work independently with provided instructions
• Knowledge of medical terminology

Benefits

• Medical and prescription insurance
• Dental insurance with preventive services covered at 100% in/out of network
• Vision insurance with two network options
• Health Savings Account with annual employer contributions: $750 individual / $1,500 family
• Paid Time Off with accrual starting on day one
• Annual Continuing Education allowance for personalized courses and content
• Monthly in-person education and resources
• National certifications to grow in specialties of your choice
• MedBridge subscription including unlimited CEU opportunities and home exercise programs (HEPs)
• Short- and Long-Term Disability insurance
• Critical Illness insurance providing direct payment up to $10,000 for covered illnesses (coverage available for associate, spouse, and child at no additional cost for children)
• Accident insurance to help with unexpected medical costs related to a covered accident
• Wellness Bonus: $50 per year for completing annual wellness exams or qualified preventive services for each covered individual
• 401(k) with investment options (eligible after 500 hours of employment)
• Company-paid Life Insurance and Accidental Death & Dismemberment (ADD) plus other voluntary life options
• Cafeteria Plan for dependent care and College Choice 529
• Mentorship and leadership development opportunities
• New Hire Mentorship with support from Quality Assurance & Performance Improvement personnel
• Employee Assistance Program (EAP) with extensive services:
  • Telephonic counseling: unlimited, 24/7 consultations with master’s- and doctoral-level counselors
  • Face-to-face counseling: up to 3 visits per employee/household member per issue
  • Work/Life assistance and resources:
    • Child and elder care referral: unlimited telephonic consultations
    • Legal/financial assistance and resources
    • Unlimited telephonic support and free initial 30-minute face-to-face consultation with an attorney, plus a 25% discount on attorney services thereafter; online legal forms and extensive online law library
    • Financial consultation: unlimited telephonic support for financial problems or planning; 30 days of financial coaching; extensive online financial library and calculators
    • Will preparation: online self-service documents; 30-minute consultation
• Verizon Wireless discount: up to 22% on eligible monthly plans
• Associate Discount Program: exclusive discounts on over 30,000 national and local retailers across categories like electronics, travel, groceries, appliances, and fitness
• Free online classes through the Community Online Academy, with weekly live sessions and on-demand options for adults and kids (topics include fitness, nutrition, parenting, language learning, and personal interests)
• Personal development and coaching tools designed for everyday professionals
• WOWPoints: a virtual currency earned and redeemed for additional savings (earning 10x WOWPoints is like getting 10% back on purchases)

Pay

$18-$20/hour

Why Tx:Team?

Tx:Team is therapist-founded and therapist-led, committed to putting people first since 1983. The culture is built on collaboration, accountability, and compassion. Key statistics include:

• 98.2% of patients rate our service as excellent
• 99% of patients would recommend a Tx:Team therapist to a friend
• 100% of associates say they felt welcome from day one
• 100% of associates believe they feel a belonging to the team
• 97% of associates agree, "I feel like I can rely on my teammates to support me"
• 92% of associates would recommend Tx:Team as a great place to work

The mission is: "We believe that everyone should have the opportunity to live the healthiest life possible. By harnessing the collective power of our therapists’ hands and minds to heal, we create an environment of health, wellness, and vitality for our patients, our associates, our partners, and our communities."