Front Desk Receptionist - Behavioral Health/Medical

About the role

Under the supervision of the Operations Manager, the Health Center Receptionist manages the arrival and departure of patients seeking services at the ACTION Health Center. This position requires the ability to work with all team members, multitask, and have attention to detail.

Responsibilities

• Follow established health center protocol for check-in, encounter form production, and check-out, including updating patient information related to demographics and insurance, verifying insurance, collecting copayments, and scheduling appointments for Medical, Dental, and Behavioral Health.
• Make reminder phone calls for upcoming appointments or to reschedule patients.
• Assist walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms.
• Register new patients into the electronic health record system accurately and in a timely fashion.
• Provide administrative support and maintain effective communication with staff.
• Provide non-clinical support to Spanish-speaking patients.
• Maintain orderly and accurate filing of records.
• Copy, mail, and/or fax completed forms and/or appropriate supporting portions of health records.
• Copy dental records as requested by patients, insurance companies, and other outside sources.
• Receive and document all requests for copies of ACTION Health Center records for Medical, Dental, and Behavioral Health.
• Respond to clinicians and staff requests for charts and chart documents.
• Accurately prepare new patient charts in accordance with ACTION Health Center guidelines.
• Scan documents for ACTION Health Center in a timely manner.
• Book patients for tests and appointments within CHC and/or outside facilities as well as specialists.
• Assist patients in accessing services by identifying transportation needs, interpretive services requirements, etc.; provide solutions using available resources within the practice and/or community.
• Ensure patients check in and check out of shower daily.
• Foster a positive, professional, effective working relationship with CHC staff and ACTION Health Center staff with a focus on improving collaborations and team functioning.
• Attend required trainings.
• Demonstrate understanding and commitment to the established CHC Values and Standards.
• Perform other duties as required or assigned.

Requirements

• High School Diploma.
• Bilingual in English and Spanish is a plus.
• Three years of experience in a healthcare environment preferred (medical office environment).
• Demonstrated interpersonal relationship skills.
• Basic medical terminology knowledge.
• Experience with MassHealth, Commonwealth Care, and UCP is helpful.
• Computer skills for accurate data entry.
• Ability to manage multiple priorities.
• Ability to operate usual office equipment: telephone, computer, copy machine, printers.
• Experience using Microsoft Office (Word and Excel).
• Demonstrated organizational and time management skills.
• Demonstrated ability to work independently.
• Demonstrated communication skills (verbal and written skills in English required).
• Demonstrated ability to work in a fast-paced, physically demanding office environment.
• Interest in improving cultural competencies.
• Ability to multi-task and adapt to a changing environment, with a strong comfort level in approaching individuals in various settings.

Environmental & Physical Requirements

Normal office environment of a busy Community Health Center. The role requires physical ability to move about and function within the Health Center and perform normal office tasks, including:

• Computer data entry and operation of office equipment (computers, printers, photocopiers, fax machines).
• Moderate walking, standing, reaching, and stooping to accomplish everyday office tasks.
• Periods of extended time on your feet dealing with the day-to-day needs of the population served.
• Normal visual acuity and standard clerical dexterity.