Front Desk Receptionist - OBGYN

Essential Job Duties

• Greet patients warmly as they arrive, ensuring a positive experience.
  • Collect and verify patient information, including demographics and insurance details.
  • Schedule appointments, manage cancellations, and reschedules as necessary.
  • Process patient co-payments and payments for services rendered.
  • Direct patients to appropriate areas within the facility.
• Insurance Verification and Billing (15%):
  • Verifies insurance coverage, identifies copay information and PCP assignment.
  • Facilitates PCP reassignment by following PCP change process as necessary.
  • Documents insurance information in EMR.
  • Communicates sliding fee process to all patients as needed.
  • Conducts income determinations and assigns payment category and updates patient information in EMR.
• Documentation (15%):
  • Utilizes electronic patient management and medical record system efficiently and accurately, maintaining patient demographic and financial accounts by obtaining, recording and updating personal and financial information at each visit.
  • Scans paper forms into the EHR in a timely manner.
  • Assures prompt communication and follow up with clinical inbox tasks.
• Scheduling and Coordination: Coordinate appointments, referrals, and follow-up visits for patients.
  • Communicate effectively with healthcare providers and support staff to optimize scheduling and patient flow.
  • Arrange interpreter services or other accommodations for patients as needed.
• Collections (10%):
  • Collects fees which are the patient responsibility at the time of visit and issues a receipt.
  • Sets up payment plans as necessary.
  • Responsible for safeguarding monies collected.
  • Accurately completes deposits and paperwork daily.
  • Submits required documentation to Finance.
  • Accurately and completely enters data in computer in accordance with GLBHC billing policy. Follows Front Desk Manual for procedures.
  • Scans appropriate documents into the electronic health record.
• Customer Service (10%):
  • Employs excellent customer service skills during all interactions with patients and visitors.
  • Professionally and appropriately answers telephones or routed calls promptly.
  • Screens calls to determine where they are to be directed or how they need to be handled.
• Assistance (5%): Assist with orientation of medical assistants, students and other personnel as assigned.

Marginal Job Duties

• Fills in for other staff as needed and qualified.
• May assist with errands as assigned.
• Assists the Center Management as necessary.
• Performs other duties as assigned.

JOB SPECIFICATIONS

• Education: High school diploma or equivalent required.
• Experience: One (1) year previous experience in medical office or clinic setting.
• Licensure: N/A
• Skills: Typing, filing, computer, telephone etiquette and answering skills. Critical thinking skills essential. Ability to respond appropriately and consistently to managerial directives. Able to multitask, and work within a dynamic work environment maintaining the flexibility necessary to meet the changing needs of patients and office workflow.
• Interpersonal Skills: Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner. Flexible and able to function in a team setting. Ability to respond appropriately to all patients.
• Physical Effort: Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. frequently.
• HOURS OF WORK: Full-time or part time, flexible and varied. Telecommuting is not available for this position.
• Travel: Generally, not a requirement of this job.