Front Desk Receptionist

Key Responsibilities

• Greet patients and visitors warmly, ensuring a positive first impression of the clinic.
• Handle patient inquiries and direct them appropriately.
• Accurately gather and enter patient demographic and insurance information at the time of the first encounter.
• Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when needed.
• Prepare patient charts and messages, ensuring all necessary information is complete and accurate.
• Capture and update billing information to ensure accurate invoicing and seamless insurance processing.
• Manage phone calls, schedule appointments, cancel or reschedule as necessary. Take new patient consults and ensure all required information is collected.
• Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions.
• Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are available.
• Manage requests for medical records, fax requests, and maintain accurate filing systems.

Requirements

• Demonstrates competence in age-appropriate customer service for adolescents, adults, and seniors.
• Performs duties with competence, professionalism, and attention to detail.
• Strong understanding and alignment with the company’s mission and values.
• Complies with applicable laws, regulations, and internal policies.
• Demonstrates excellent interpersonal skills with patients, staff, and the public.
• Ability to handle urgent situations calmly and efficiently.
• Strong critical thinking skills, including problem-solving, planning, and decision-making.

Qualifications

• One (1) - Three (3) years of experience in a physician's office is preferred.
• A high school diploma or equivalent is required.
• Strong communication skills, both verbal and written. Ability to develop and maintain effective relationships with patients and office staff.
• Work involves minimal physical effort with intermittent periods of exertion.
• Work is performed under normal clinic conditions with an emphasis on patient care.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational skills and attention to detail.
• Ability to work as part of a team and contribute to a positive work environment.
• Experience with medical records and billing systems is a plus.