Front Desk Receptionist

About the role

The Brunswick Comfort Suites is an all-suite property committed to providing exceptional guest experiences. Our team is at the heart of our commitment to excellence, ensuring guests feel at home.

Responsibilities

• Check-in and Check-out: Welcome guests, verify reservations, assist with the check-in process, provide information about amenities, policies, and answer questions. Handle check-out, settle bills, provide invoices, and ensure a smooth departure.
• Room Assignments: Assign rooms based on preferences, availability, and special requests, manage room keys, and prepare rooms for guests.
• Guest Service: Provide information about local attractions and services, address guest concerns professionally, and find appropriate solutions to ensure guest satisfaction.
• Handling Guest Concerns: Address guest issues and complaints, ensuring professional and satisfactory resolutions.
• Payment and Billing: Handle payments, process credit card transactions, and provide accurate bills with attention to detail and accuracy.
• Safety and Security: Monitor security cameras, ensure guest and property safety, and be trained in emergency procedures.
• Phone and Reservations: Answer phone calls, take reservations, manage room availability through the hotel's booking system.
• Administrative Tasks: Perform record keeping, manage guest profiles, and track room inventory.
• Communication: Interact effectively with guests, hotel staff, and management, ensuring smooth and accurate information flow.
• Hospitality: Create a welcoming and hospitable atmosphere, making guests feel valued and appreciated.

Requirements

Must be available to work weekends and evenings.

Job Type

Part-time

Schedule

In person