Front Desk Receptionist

General Description

Responsible for various activities in the office, including filing, answering the phone, and organizing documents. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.

Tasks & Responsibilities

• A. Essential Duties
  • Greet clients and maintain a positive office atmosphere.
  • Answer the phone, take messages, and redirect calls to appropriate staff.
  • Outreach to clients for group and clinical services.
  • Organize and maintain forms and records, update when necessary.
  • Create and maintain updated documents and spreadsheets.
  • Oversee sorting and distribution of incoming mail.
  • Cover other staff when necessary to maintain high productivity and efficiency in the department.
  • Coordinate scheduled intakes.
  • Create charts for incoming intakes.
  • Cover group schedules.
  • Run weekly excel reports to send out to clinical departments.
  • Aid providers with pharmacy communications.
  • Maintain centralized scheduling for clinical and medical departments.
  • Prepare outgoing mail (envelopes, packages, etc.).
  • Operate office equipment, such as photocopier, printers, etc.
  • Perform inventory of office supplies and order what is needed.
• B. Additional Duties
  • Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
  • Additional responsibilities will be assigned as the company grows.
• C. Interpersonal Relations
  • Create Meaningful Connections: Demonstrates ability to function effectively as a part of team.
  • Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
  • Take Accountability: Take constructive feedback and prevent discourse among our peers.
  • LivE in the Solution: Critically thinking should be the solution when problems arise.
  • Be Professional: Wear business casual attire (please see dress code policy).

Competencies

• Adaptability
• Customer Service
• Decision Making
• Dependability
• Interpersonal Skills
• Job Knowledge
• Conflict Management
• Organizational Skills
• Productivity
• Self-Development
• Teamwork

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once.
• Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.

Availability

• Monday–Thursday: 2:00 PM – 9:30 PM
• Friday: Occasional coverage as needed, with advance notice.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Successful work experience in a front office setting or in another clerical position.
• Strong working knowledge of office procedures and basic accounting principles.
• Ability to effectively use and maintain office equipment.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.