Front Desk Receptionist Coordinator

Responsibilities

• Greet clients, visitors, and staff in a friendly and professional manner.
• Answer phone calls, respond to emails, and handle inquiries from clients, family members, and referral sources.
• Schedule appointments for clients and coordinate with clinical staff.
• Collect and verify client demographic and insurance information.
• Conduct initial screenings and assist with completing intake paperwork.
• Collaborate with clinical staff on client admissions and authorization processes.
• Maintain accurate client records in the electronic health record system.
• Manage administrative tasks such as sorting mail, ordering supplies, and maintaining the reception area.
• Provide administrative support to clinical staff as needed.

Qualifications

• High school diploma or equivalent (CDCA preferred).
• Previous experience in a front office or administrative role, preferably in healthcare or behavioral health.
• Strong customer service skills and professional interaction with clients, staff, and visitors.
• Excellent communication skills, both verbal and written, with attention to detail.
• Proficiency in computer skills, including Microsoft Office applications and electronic health record systems.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Knowledge of HIPAA regulations and experience maintaining confidentiality.
• Empathy, patience, and a genuine desire to help individuals seeking behavioral health services.
• Flexibility to adapt to changing priorities and handle challenging situations professionally.
• Commitment to maintaining a positive and supportive work environment that values teamwork and collaboration.