Front Desk Receptionist (CMP)

About the role

Sante Health System is seeking a Full-Time Front Desk Receptionist to join their team at one of their busy medical offices in Fresno, CA. The ideal candidate will have experience in the medical field and enjoy providing exceptional customer service.

Responsibilities

• Identify caller, determine reason for the telephone call, direct caller to the appropriate person or place, coordinate and reschedule patient appointments.
• Follow office scheduling policies.
• Check patients in and out.
• Inquire about and update any new patient information (change of address, telephone, new insurance, etc.).
• Verify patient eligibility before appointments and contact patients with inactive coverage.
• Help patients complete necessary forms. Print superbills/appointment labels for upcoming appointments.
• Prepare records for providers.
• Receive and post payments and co-pays from patients and issue receipts.
• Run reports as required to balance payments.
• Prepare deposit for the day.
• Manage reports (number of No Shows per week, with details).
• Absorb insurance authorizations as needed.
• Scan reports received from providers as needed.
• Maintain work area and lobby in neat and orderly manner.
• Maintain records in a confidential manner.
• Comply with all work rules including those pertaining to safety and health.
• Perform other duties and assignments requested by the Team Leader.

Qualifications

• High school diploma or equivalent.
• Medical Assistant certification preferred but not required.
• Minimum 1 year work experience as a Receptionist, Front Office Representative or similar role in a medical setting.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g. fax machines and printers).
• Solid written and verbal communication skills.
• Professional attitude and appearance with the ability to establish and maintain effective relationships with patients, employees, and the public.
• Bilingual (Spanish) is a plus!

Skills

• Positive attitude.
• Customer service oriented.
• Friendly and collaborative.
• Detail-oriented.
• Self-motivated.
• Efficient task manager.

Benefits

Sante Health System offers competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of the team is like being part of a big family.

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.