FRONT DESK RECEPTIONIST

About the role

The Front Desk Receptionist is responsible for providing exceptional customer service while managing a variety of patient relations, clerical, and business office tasks to ensure the smooth day-to-day operations of the clinic.

Responsibilities

• Stand and Greet patients within 5 feet and at check-in
• Verify patient information (insurance, address, phone number, email)
• Enter patient demographics into the computer system accurately
• Check-out patients: totaling charges accurately (Request co-pays, deductible or full payments as appropriate)
• Gather email, schedule follow-up appointments/recalls
• Prepare practice schedules: Ensure schedules are ready for the next day, to include but not limited to highlighting appropriate appointments which need paperwork
• Handle no show cards, phone calls, and recalls: document and follow up calls, watch for trends in no shows and alert administrations when there are multiple no shows
• Closing down the Front Desk: Ensure all batches are balanced at the end of the day, ready PO Charts, and all change drawers are balanced. Maintain lobby area for cleanliness and comfort of the patients
• Attendance/Punctuality and Reliability
• All other duties assigned

Qualifications and Skills

• General knowledge of practice management software
• Positive attitude
• Dependable
• Multitask oriented
• Good communication skills
• Able to handle patient complaints in customer service fashion
• Bilingual preferred