Front Desk Receptionist

About the role

Hiring a Full-Time Front Desk Receptionist for our Venice, FL location. The candidate selected for this position must be able to work a flexible schedule of: Monday - 8am to 5pm, Tuesday - 10am to 7pm, Wednesday - 8am to 5pm, Thursday - 10am to 7pm, and Friday - 8am to 5pm.

Responsibilities

• Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
• Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
• Answer all incoming calls and route them to the appropriate staff.
• Register all patients per registration protocols and collect all documentation.
• Generate required documents for each patient and ensure all documents are completed in full.
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
• Collections deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
• Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
• Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
• Call and remind patient of his/her appointment.
• Follow up on “no show” patients on a daily basis.
• Communicate patient’s problem/complaint to the clinic manager or his/her designee.
• Strong sensory skills, such as visual acuity, good hearing, and dexterity.
• Able to stand and sit for periods of time and to move constantly throughout the workday.
• Work closely with Clinic Managers and refer them to patients who did not keep their appointment for follow-up, per policies and procedures.
• Good speaking and listening skills.
• Knowledge of computers and Microsoft office.
• Understanding of community based organizations.

Requirements

• Friendly personality with the desire to work with the public.
• Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
• Ability to handle multi-functions.
• Ability to work in a fast-paced office environment.
• Ability to push, pull, lift, move, and/or carry up to 15 lbs.
• Ability to perform focused work with close attention to detail.
• Ability to operate office equipment, including computers, copiers, fax machines, phones plus, the ability to type at least 35 wpm.
• Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
• Ability to relate to patients, through familiarity with medical terminology and triage procedure.
• Ability to relate to the public regardless of ethnic, religious and economic status.
• Ability to communicate with people and understand their problems.
• Must believe in health care with dignity for all.

Qualifications

• High school graduate/GED.
• One year of medical experience from a similar setting.

Skills

• Bilingual Preferred: Fluent in Spanish.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay

$18.00 - $19.00 per hour