Front Desk Receptionist

Job Description Summary

As Front Desk Receptionist with Elite DNA Therapy, your primary responsibility is the daily supervision of the receptionist’s staff. To ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.

Essential Functions Include But Are Not Limited To

• Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
• Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
• Answer all incoming calls and route them to the appropriate staff.
• Register all patients per registration protocols and collect all documentation.
• Generate required documents for each patient and ensure all documents are completed in full.
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
• Collections deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
• Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
• Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
• Call and remind patient of his/her appointment.
• Follow up on “no show” patients daily.
• Communicate patient’s problem/complaint to the clinic manager or his/her designee.

Requirements

• Strong sensory skills, such as visual acuity, good hearing, and dexterity.
• Ability to stand and sit for periods of time and to move constantly throughout the workday.
• Work closely with Clinic Managers and refer them to patients who did not keep their appointment for follow-up, per policies and procedures.
• Good speaking and listening skills.
• Knowledge of computers and Microsoft office.
• Understanding of community-based organizations.
• Promotes and believes in Elite DNA's mission statement.
• Bilingual Preferred: Fluent in Spanish.

Education And Experience Required

• High school graduate/GED.
• Formal training from a vocational school in lieu of the above.
• One year of medical experience from a similar setting.

Benefits

• Competitive compensation.
• Full benefits package including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday and Employee Assistance Program.
• Opportunities for growth.
• A great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.