Front Desk Practice Coordinator - New England Eye Center - Framingham, MA

About the role

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. It also involves performing Clinical Administration duties such as long-term strategic planning, determining strategic issues and opportunities, prioritizing and tracking investments, allocating resources, making decisions regarding practice growth, and developing needs to accomplish the practice's vision.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collections copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Requirements

The majority of time is spent in the delivery of support services or activities, typically under supervision. This is an entry-level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.

Skills & Abilities

• Good communications skills, both oral and written.
• Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.
• Excellent interpersonal and organizational skills.
• Ability to handle multiple projects and prioritize tasks.
• Flexibility in work assignments.
• Knowledge of third-party billing.
• Ability to maintain confidential medical information.

Pay

$18.81 - $23.51 per hour