Front Desk Positions - Courtyard Fayetteville, AR

About the role

We are seeking Front Desk Associates who love interacting with guests and helping them feel welcomed and comfortable, creating memorable stays. First impressions are key to starting our guests' experiences on an unforgettable note. Ideal candidates will make transactions seamless, offer exceptional local insights, and anticipate guest needs to make them feel at home.

Responsibilities

• Warmly greet and register guests, manage reservations, and handle daily arrivals.
• Be knowledgeable about the local area.
• Complete all shift-related duties and securely deposit any cash collected.
• Generate daily reports for Courtyard Marriott operations.
• Manage guest reservations received via fax or email in a timely and accurate manner.
• Address guest concerns and escalate to the Office Manager when needed.
• Perform additional duties as assigned by the Front Office Manager.
• Maintain consistent, regular, and reliable attendance.
• Fulfill other tasks to support overall team success.
• Contribute to hotel sales and marketing efforts to enhance brand awareness and increase sales.

Requirements

• Customer service experience is essential; hotel front desk experience is a plus but not required.
• Excellent communication and interpersonal skills with a positive and friendly attitude.
• Strong problem-solving skills and ability to multitask.
• Proficiency in computer skills.
• Knowledge of the local area is helpful.
• Ability to work weekends and holidays.

Schedule

Primarily PM shifts (3-11pm) with weekend assistance. Full-time and part-time positions available.

Location

The Courtyard by Marriott is located at 600 East Van Asche, Fayetteville, Arkansas. Phone: 479-571-4900.