Front Desk / Patient Relationship Representative

About the role

As a Patient Relationship Representative, you will serve as an ambassador for our Med spas, ensuring every client experience reflects our philosophy of care, excellence, and human connection. In this role, you will take the time to understand each client’s individual needs, thoughtfully coordinate appointments, and elevate every touchpoint of the client journey. By creating exceptional experiences and building lasting relationships, you will help shape each client’s impression of the brand. This opportunity is ideal for someone who thrives in a fast-paced environment and approaches client care as a trusted advisor. We are seeking a motivated, client-focused professional with a strong sales mindset, a passion for learning, and a natural ability to build meaningful relationships. Ambition, organization, and strong interpersonal skills will be key to supporting the continued growth of the team and upholding our reputation.

Previous experience in a med spa, aesthetic practice, or luxury retail environment is preferred; however, we also welcome candidates with a strong background in customer-focused roles who are passionate about delivering elevated service.

Responsibilities

• Greet and check in patients, ensuring a warm, professional welcome while collecting and accurately entering patient information.
• Escort patients to exam rooms, maintain comfort, and ensure rooms are clean, organized, and prepared between appointments.
• Manage front desk operations including scheduling, phone calls, voicemail, patient check-outs, chart preparation, and general administrative tasks.
• Process payments, balance daily transactions, complete end-of-day paperwork, and support retail inventory management and sales.

Requirements

• Minimum 2 years experience in a Medspa, hospitality or retail experience preferably gained within a high end or luxury market.

Benefits

• Medical, dental, and vision coverage
• Paid time off program
• Aesthetic perks
• 401K plan with employer contributions

Pay

Hourly rate within the range of USD $22 plus the opportunity for commission.

Schedule

Clinics are open Monday–Thursday 9 AM–8 PM and Friday & Saturdays from 9 AM–6 PM. Candidates must be available nights and Saturdays.