Front Desk Patient Advocate (FDPA)

About the role

The Front Desk Patient Advocate (FDPA) serves as the face of the clinic and plays a vital role in delivering excellent customer service while supporting daily clinic operations.

Responsibilities

• Greeting patients and families with warmth and professionalism
• Onboarding new patients and guiding families through the intake process
• Managing and coordinating patient treatment schedules
• Supporting billing processes and assisting with payment collection
• Collaborating with clinical and administrative staff to ensure smooth clinic operations

Qualifications

• At least 2 years of front desk or receptionist experience preferred
• Strong multitasking and organizational skills
• Excellent customer service and communication skills
• Ability to pass a background check

Physical Demands

This role involves typical office-related activities, including sitting, standing, walking, using standard office equipment, and viewing computer or mobile device screens.

Perks & Total Compensation (Full-Time)

• $18 an hour
• Medical, Dental, and Vision Insurance
• Pet Insurance
• 401(k) with company match
• Paid vacation and holidays
• Career growth opportunities
• Supportive, team-oriented work environment