Patient Ambassador

Essential Responsibilities

• Maintain and support client (patient, family, unit leadership) satisfaction across assigned areas.
• Administer required surveys and other feedback mechanisms; ensure timely collection, tracking, follow-up, and basic reporting to unit leadership.
• Foster and model a strong service-first culture grounded in respect and proactive support for customers.
• Monitor and follow up on patient satisfaction initiatives; assist with department/unit action plans and status reporting.
• Participate in hospital committees (e.g., Patient Satisfaction, Nursing, Administration, HCAHPS) to support communication and collaboration.
• Implement patient satisfaction programs at the unit level in alignment with corporate and division standards.
• Notify EVS leaders when corporate quality and service standards are not met and support corrective actions.
• Support compliance with applicable regulatory and accreditation requirements (e.g., CMS, Joint Commission).
• Maintain awareness of industry and organizational patient satisfaction updates and practices.
• Demonstrate corporate culture, values, and an enthusiastic, proactive approach to meeting satisfaction goals.
• Demonstrate effective communication and active listening with clients, customers, and employees.
• Collaborate with other Patient Ambassadors to share ideas and best practices.
• Represent the organization professionally and ethically.
• Interface proactively with support departments to help achieve optimal patient and operational outcomes.
• Collaborate closely with on-site management teams to reach operational goals.
• Demonstrate working knowledge of patient satisfaction measurement methods and CMS HCAHPS survey usage.
• Affiliate with on-site reporting and communications; compose patient satisfaction summaries and reports.

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications

• Education: High School Diploma or GED required.
• Experience: No experience required.
• Licenses/Certifications/Registrations: None required.
• Knowledge, Skills, and Abilities:
• Strong written and verbal communication skills, including the ability to compose clear reports and communicate professionally with patients, staff, and leadership.
• Ability to administer surveys and feedback tools accurately and complete timely follow-up and reporting.
• Service-oriented mindset with the ability to model respectful, hospitality-focused interactions.
• Ability to organize tasks, prioritize effectively, and maintain accuracy in a changing environment.
• Foundational knowledge of patient satisfaction measurement methods and basic understanding of HCAHPS concepts.
• Ability to support regulatory readiness and escalate concerns related to service or compliance.
• Collaborative skills to work with EVS leadership, clinical teams, and support departments.
• Proficiency with standard office software and survey/reporting systems.
• Demonstrated initiative, adaptability, reliability, and ethical conduct.
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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.