Front Desk Optometrist’s Tech PT Auburn AL #231

About the Company

Eyemart Express was founded 30 years ago by Dr. Barnes, starting with one shop in Appleton, WI, and expanding to over 245 stores in 42 states. The company is known for promptly delivering quality eyewear at great prices while maintaining relationships with optometrists and local communities, with local labs in stores, eye exams, and same-day delivery on glasses.

Responsibilities

• Provide exceptional customer service to all patients
• Answer the telephone and greet patients
• Perform the "pre-test" as directed by the local Doctor (including NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc.)
• Sell contact lenses and communicate Eyemart's specials and everyday low prices
• Meet sales goals
• Maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges
• Compute and process payment transactions/refunds using the in-house Point of Sale system
• Process insurance claims efficiently
• Perform I & R (insertion and removal) training
• Order and receive contact lenses
• Dispense contact lenses to patients
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality
• Input customer information into the computer system accurately
• Sign-in patients and document insurance eligibility information before services are provided
• Assess and interpret patient needs based upon prescription requirements, facial features, lifestyle, and occupation, suggesting appropriate products (frames, lens type, coatings)
• Make and maintain patients' charts per local Doctor specifications
• File patient charts daily
• Follow local pathogen control policy as set by the local Doctor
• Call customers daily for pick-up, job status, and special order or production delays
• Assist with inventory control (receiving stock, maintaining merchandising, monthly inventory, loss prevention)
• Troubleshoot customer complaints
• Perform other administrative tasks as assigned
• Perform any related work as directed by a Manager or Doctor

Requirements

• High School Diploma or GED
• Experience working in retail, customer service, or sales
• Experience working in the optical industry is preferred but not required (willing to train)