Front Desk Optometrist’s Tech PT Poland, OH #224

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Perform other administrative tasks as assigned.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Input customer information into the computer system accurately.
• Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Sign-in patients.
• Call and clearly document any insurance eligibility information before any services are provided.
• Make and maintain patients’ charts per local Doctor specifications.
• File patient charts daily.
• Perform a thorough “pre-test” as directed by the local Doctor.
• Order and receive contact lenses.
• Deliver contact lenses to patients.
• Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.

Requirements

• A High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required. We are willing to train.

Qualifications

We are looking for candidates who are dedicated to excellence and committed to providing exceptional customer service. We value work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

Skills

Strong communication skills, attention to detail, and ability to multitask are essential. Familiarity with optical terminology and equipment is helpful.

Benefits

Competitive earning potential, including base pay ($15-$16) and incentives. We offer a supportive work environment and opportunities for growth within the company.

Pay

The earning potential for this role is competitive, inclusive of base pay ($15-$16) and incentives.

Schedule

We offer part-time hours, typically 10-20 hours per week, with flexibility to accommodate your schedule.