Front Desk Optometrist’s Tech FT Onalaska, WI #011

About the Company

Eyemart Express was founded 30 years ago by Dr. Barnes to deliver everything a patient needs. It started with one friendly shop in Appleton, WI, and has since expanded to over 245 stores in 42 states. Today, the company is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. With local labs in stores, eye exams, and same-day delivery on glasses, customers never miss a moment.

Responsibilities

• Provide exceptional customer service to all patients
• Answer the telephone and greet patients
• Perform the "pre-test" including NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, and other tests as directed by the local Doctor
• Follow the local pathogen control policy as set by the local Doctor
• Sell contact lenses and communicate Eyemart's specials and everyday low prices
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges
• Meet sales goals
• Compute and process payment transactions/refunds using the in-house Point of Sale system
• Data entry into the computer system, including customer information and insurance eligibility documentation
• Follow A/R procedures
• Perform I & R (insertion and removal) training
• Order and receive contact lenses; order and dispense contact lenses to patients
• Call customers daily for pick-up, job status, and any special order or production delays
• Process insurance claims efficiently
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality
• Make and maintain patients' charts per local Doctor specifications; file patient charts daily
• Sign-in patients and clearly document insurance eligibility information before any services are provided
• Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest appropriate products (frames, lens type, coatings)
• Maintain up-to-date knowledge of products
• Troubleshoot customer complaints
• Assist with inventory control, including receiving stock, maintaining merchandising, monthly inventory, and loss prevention
• Perform other administrative tasks as assigned and any related work as directed by a Manager or Doctor

Requirements

• High School Diploma or GED
• Experience working in retail, customer service, or sales
• Experience working in the optical industry is preferred but not required (willing to train)

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Matching 401k
• Short-Term and Long-Term Disability
• Life Insurance
• Fully paid benefits to maintain licensing requirements
• Opportunities for advancement

Pay and Schedule

Earning potential is competitive, inclusive of base pay and incentives. The company strives to be as flexible as possible with scheduling needs to ensure work-life balance.