Front Desk Optometrist’s Tech FT Bend, OR #172

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Perform other administrative tasks as assigned.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Input customer information into the computer system accurately.
• Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Sign-in patients.
• Call and clearly document any insurance eligibility information before any services are provided.
• Make and maintain patients’ charts per local Doctor specifications.
• File patient charts daily.
• Perform a thorough “pre-test” as directed by the local Doctor.
• Order and receive contact lenses.
• Deliver contact lenses to patients.
• Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required. We are willing to train.

Qualifications

• None specified.

Skills

• Excellent customer service skills.
• Knowledge of current sales and promotions.
• Ability to process payment transactions.
• Knowledge of insurance claims processing.
• Product knowledge.
• Ability to maintain patient files.
• Computer skills for data entry.
• Ability to assess and interpret patient needs.
• Ability to perform pre-test procedures.
• Ability to order and receive contact lenses.
• Inventory management skills.

Benefits

• Health Insurance.
• Vision Insurance.
• Dental Insurance.
• Matching 401k.
• Short-Term and Long-Term Disability.
• Life Insurance.
• Fully paid benefits to maintain licensing requirements and opportunities for advancement.

Pay

The earning potential for this role is competitive, inclusive of base pay and incentives.

Schedule

Details on the schedule will be provided upon hire.