Front Desk Optometrist’s Tech PT Grand Junction, CO #174

30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI, and has since expanded to over 245 stores in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We’re not like everyone else—with local labs in stores, eye exams, and same-day delivery on glasses—our customers never miss a moment.

About the role

The Dr's Tech, also known as an Optometrist Technician or Optical Technician, will primarily assist under the store Doctor. The general responsibilities of this position are to service all customers who enter the Doctor’s office and assist them with the delivery of exam services as well as the purchase of contact lenses.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Perform other administrative tasks as assigned.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Input customer information into the computer system accurately.
• Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Sign-in patients.
• Call and clearly document any insurance eligibility information before any services are provided.
• Make and maintain patients’ charts per local Doctor specifications.
• File patient charts daily.
• Perform a thorough “pre-test” as directed by the local Doctor (e.g., NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter).
• Follow the local pathogen control policy as set by the local Doctor.
• Order and receive contact lenses.
• Call customers daily for pick-up, job status, and any special order or production delays.
• Deliver contact lenses to patients.
• Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.
• Perform any related work as directed by a Manager or Doctor.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required (willing to train).

Pay

Competitive earning potential inclusive of base pay ($16.00 - 17.50) and incentives.

Schedule

Part-time. We strive to be as flexible as possible with scheduling needs to ensure work-life balance.