Front Desk Optometrist’s Tech FT Rochester, NY #176

About the role

Eyemart Express was founded 30 years ago by Dr. Barnes and now operates over 245 stores in 42 states, delivering quality eyewear at great prices with in‑store labs, eye exams, and same‑day delivery. As a Front Desk Associate (Optometrist's Technician), you will assist the store doctor, support patient flow, and help the company fulfill its mission of helping people see better.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions, as well as policies regarding payment, returns, and exchanges.
• Compute and process payment transactions and refunds using the in‑house Point of Sale system.
• Perform other administrative tasks as assigned.
• Process insurance claims efficiently.
• Maintain up‑to‑date knowledge of products.
• Create and maintain patient files following company and HIPAA confidentiality policies.
• Input customer information into the computer system accurately.
• Assess and interpret patient needs/wants based on prescription requirements, facial features, lifestyle, and occupation, and suggest appropriate products (frames, lens type, coatings).
• Sign‑in patients, document insurance eligibility before services, make and maintain patient charts per doctor specifications, and file charts daily.
• Perform thorough pre‑tests as directed by the local doctor (e.g., NCT, auto‑refraction, auto‑keratometry, color test, brief medical history, visual acuity, load phoropter) and follow the local pathogen control policy.
• Order and receive contact lenses; call customers daily for pick‑up, job status, and any special order or production delays; deliver contact lenses to patients.
• Assist with inventory control, including receiving stock, maintaining merchandising, monthly inventory, and loss prevention.
• Perform any related work as directed by a manager or doctor.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience in the optical industry is preferred but not required; we are willing to train.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Matching 401k
• Short‑Term and Long‑Term Disability
• Life Insurance
• Fully paid benefits to maintain licensing requirements and opportunities for advancement
• Flexible scheduling to support work‑life balance

Pay

Base pay $15–$18 per hour, plus incentives.