Front Desk Operations (Greenwich CT)

Front Desk Operations Representative Location: Greenwich, CT Schedule: In Person | Monday–Saturday (Monday–Friday: 10:00 AM–7:00 PM | Saturday: 10:00 AM–6:00 PM) Compensation: $18 an hour About The Role At Alts, we're redefining what modern tailoring looks like by combining exceptional craftsmanship with an elevated hospitality experience. We're looking for a warm, organized, and service-oriented Front Desk Operations Representative to be the first point of contact for clients visiting one of our studios. This is a client-facing, operational role at the heart of the studio experience. As a Front Desk Operations Representative, you'll help create a welcoming environment, manage appointments and transactions, maintain accurate order records, and ensure garments move smoothly through every stage of the client journey. You'll work closely with the Studio Experience Manager, Studio Experience Coordinator, and tailoring team to deliver exceptional service while supporting the daily operations of the studio. Your attention to detail, communication, and ability to anticipate needs will help ensure every client feels cared for and every order is handled with accuracy. This is an excellent opportunity for someone looking to build a career in hospitality, client experience, fashion, or studio operations within a growing company. Compensation Base rate: $18 per hourIndependent studio coverage: $20 per hour for shifts worked independently without another Front Desk Operations Representative or Studio Experience Coordinator accompanying youAdditional benefits: Full-time opportunities may include company benefits, subject to eligibility requirements Responsibilities Client Experience & Hospitality Create a warm, professional, and welcoming environment for every client who enters the studioGreet clients, manage check-ins and pickups, and process payments with accuracy and professionalismProvide timely, thoughtful, and on-brand communication across in-person interactions, phone calls, and emailManage client appointments and bookings, ensuring an organized and seamless experienceListen carefully to client needs and provide helpful recommendations based on their service requirementsAddress client questions and concerns with empathy, professionalism, and sound judgment, escalating issues when appropriateBuild positive relationships with clients and contribute to an experience that encourages loyalty, referrals, and repeat visitsCollect and communicate client feedback, recurring concerns, and opportunities to improve the studio experience Front Desk Operations & Studio Organization Support the daily operation of the studio, maintaining an organized, professional, and client-ready environmentManage incoming calls, emails, appointment requests, and general administrative communicationMaintain studio supplies and inventory, including ordering, tracking, and organizing necessary materialsCoordinate the handling, tagging, distribution, and delivery of garments sent to external vendors or other locationsSupport fitting room flow and appointment coordination to help clients and the tailoring team move efficiently through the studioAssist with opening, closing, and other daily operational procedures as assignedMaintain accurate records and ensure administrative tasks are completed consistently and on timeIdentify operational challenges and communicate opportunities to improve efficiency and organization Order Administration & Quality Control Create and maintain accurate order tickets throughout the garment's lifecycle at AltsVerify that client information, garment details, requested alterations, pricing, due dates, and special instructions are accurately documentedEnsure garments entering or leaving the studio meet required front-of-house quality control and handling checkpointsMonitor order statuses and communicate discrepancies, missing information, or potential delays to the appropriate team membersProperly document refunds, requests for assistance (RFAs), service issues, and process failures in accordance with company proceduresSupport accurate reporting by maintaining complete and reliable order recordsCoordinate with the tailoring team to help ensure garments are properly tracked and ready for client deliveryFollow established standard operating procedures and protect the accuracy and integrity of every client transaction Team Collaboration & Continuous Improvement Partner with the Studio Experience Manager, Studio Experience Coordinator, and tailoring team to support daily studio prioritiesCommunicate client needs, order updates, and operational concerns clearly and promptlyAnticipate the needs of clients and teammates, helping create a supportive and collaborative studio environmentTake ownership of assigned responsibilities, follow through on commitments, and ask for support when neededContribute ideas and feedback that improve client service, administrative processes, and studio efficiencyParticipate in training, team meetings, and ongoing development opportunities to strengthen operational knowledge and service skills Who You Are A Natural Host | You enjoy welcoming people, making others feel comfortable, and creating positive experiences through warmth, empathy, and thoughtful service. A Strong Communicator | You listen carefully, communicate clearly, and adapt your approach to different clients and situations. You handle sensitive information with discretion and professionalism. Organized & Systematic | You enjoy creating order, managing multiple tasks, and keeping information accurate. You understand how strong administrative habits support the entire studio. Detail-Oriented | You take pride in getting the details right, from order documentation and client notes to payments and garment tracking. Proactive & Resourceful | You anticipate needs, recognize when something requires attention, and look for practical solutions rather than waiting for problems to escalate. A Team Player | You understand that exceptional client experiences depend on strong collaboration between front-of-house operations and the tailoring team. Accountable | You take ownership of your work, follow through on responsibilities, and welcome feedback as an opportunity to grow. Passionate About Craftsmanship | You appreciate quality, creativity, and the personal significance of clothing. You are excited to contribute to a business that helps clients feel ready for life's important moments. Qualifications Customer service, hospitality, retail, reception, or administrative experience preferredStrong verbal and written communication skillsExcellent organizational skills and attention to detailAbility to manage multiple priorities in a fast-paced, client-facing environmentComfort learning scheduling platforms, POS systems, and other operational toolsProfessional demeanor and the ability to handle client information with discretionWillingness to learn company procedures, follow established workflows, and accept coachingAn interest in fashion, tailoring, garment construction, or sustainability is a plusAbility to work collaboratively with a diverse team and adapt to changing studio needs Prior tailoring experience is not required. We value a strong service mindset, reliability, attention to detail, and a genuine willingness to learn. This is an entry-level/early-career role. How You'll Live S.C.O.R.E. Solve with Skill & Creativity | You approach client questions and daily challenges thoughtfully, finding practical solutions while knowing when to seek guidance. Craft with Care | You pay attention to the details, handle every garment responsibly, and take pride in providing accurate, thoughtful service. Own the Outcome | You follow through on your responsibilities, maintain accurate records, and take accountability for the quality of your work. Respect What Matters | You treat every client, teammate, and garment with consideration, professionalism, and respect. Elevate Every Experience | You recognize that every greeting, phone call, fitting, and pickup is an opportunity to make someone's day better. Why Join Alts? At Alts, front-of-house operations are more than a reception function. They are an essential part of the experience that brings together our clients, our craftsmanship, and our studios. As a Front Desk Operations Representative, you'll help clients navigate some of life's most meaningful moments, from finding the perfect fit for an important event to caring for the garments they love. You'll build valuable skills in hospitality, operations, communication, and client relationship management while working alongside a team that takes pride in its craft. We're committed to developing our people through thoughtful management, ongoing training, and opportunities for growth. Strong performance, demonstrated readiness, and business needs can create opportunities to advance into the Studio Experience Coordinator role, potentially as early as three months into employment. If you're organized, people-oriented, eager to learn, and excited to contribute to an exceptional client experience, we'd love to meet you Powered by JazzHR dl18q7tnmO