Front Desk Operations

Responsibilities

• Front Desk - Office Management
• Maintain a professional, warm, welcoming office environment
• Greet all clients, manage check-ins, pickups and payment
• Answer all inbound calls to the Alteration Specialists Studio
• Manage all client bookings and appointments
• Process new transactions and ensure internal reporting is correct
• Order, track and manage office inventory, supplies and purchases
• Ensure all outsourced garments are appropriately tagged, distributed and delivered
• Manage the flow of fitting room processes and appointments
• Customer Service
• Quick, warm, and on-brand customer communication across emails, calls and in-person
• Thoughtful and authentic recommendations to customers through a deep understanding of their need
• Thoughtful interaction with each customer
• Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team
• Contribute ideas to company policies to create an even better customer experience
• Operations
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
• Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency

Requirements

Experience in customer service related roles preferred

Prior responsibilities in the fashion industry, and communications management desired

Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired

Qualifications

You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.

You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.

You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.

You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.

You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.

You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization’s objectives.

You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.

Skills

Excellent interpersonal and communication skills

Attention to detail and ability to multitask

Ability to handle multiple priorities and deadlines

Strong organizational and time management skills

Knowledge of fashion and sustainability concepts

Benefits

Competitive pay

Full benefits

Opportunities for future growth

Pay

TBD

Schedule

Full-time and part-time role

Location: Roslyn, NY