Front Desk Operations

Responsibilities

• Maintain a professional, warm, welcoming office environment
• Greet all clients, manage check-ins, pickups and payment
• Answer all inbound calls to the Alteration Specialists Studio
• Manage all client bookings and appointments
• Process new transactions and ensure internal reporting is correct
• Responsible for ordering, tracking and managing office inventory, supplies and purchases
• Ensure all outsourced garments are appropriately tagged, distributed and delivered
• Manage the flow of fitting room processes and appointments
• Quick, warm, and on-brand customer communication across emails, calls and in-person
• Thoughtful and authentic recommendations to customers through a deep understanding of their need
• Thoughtful interaction with each customer
• Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team
• Contribute ideas to company policies to create an even better customer experience
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
• Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists
• Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency

Requirements

• You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
• You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
• You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
• You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
• You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.
• You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization’s objectives.
• You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.

Qualifications

• Experience in customer service related roles preferred
• Prior responsibilities in the fashion industry, and communications management desired.
• Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired.

Benefits

• Competitive pay
• Full benefits
• Opportunities for future growth

Pay

$18 an hour when you are accompanied by a Studio Experience Coordinator or other FDO. If you are working a shop on your own then you will be paid $20 an hour for that specific shift.

Schedule

Full-time role in New York City, Brooklyn, NY, Long Island, NY, Hoboken, NJ & Greenwich, CT