Front Desk - On-Call

About the role

As an On-Call Front Desk Associate, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self-motivated, outgoing, detail-oriented and has great communication skills while having excellent organizational skills.

Responsibilities

• Must be able to demonstrate excellent customer service.
• Must meet and greet residents and check guests and service providers in and out.
• Must be able to identify and clarify residents’ needs and desires.
• Must answer questions, give directions and instructions, and develop inventories of services.
• Able to work independently and without direct supervision.
• Maintains guest privacy and the organization’s reputation by keeping information confidential.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and screens messages.
• Controls access for authorized vendors to provide services within units of the building.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Enhances department and organizational reputation by accepting and accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
• Maintains daily logs, records, and forms.
• Resolves and follows up on all complaints/issues.
• May be assigned other duties by the on-site property manager.

Skills

• Effective written and verbal communication skills.
• Strong abilities with computers are required (including Word, Outlook, and Excel).
• Multiple language fluency would be desirable.
• Ability to understand and be knowledgeable in emergency response and access control procedures, electronic security control systems, and logs, records, and forms for the property.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to navigate the property/building quickly and easily as required to meet the job functions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.
• Ability to make decisions and solve problems creatively.
• Should also possess the ability to solve an array of personnel and customer-related problems with the result of positive resident and guest experience.

Qualifications

• Minimum of a High School Diploma or equivalent.
• At least one year’s experience in an office environment; front desk experience preferred with customer service experience.
• Finger dexterity for typing/using a keyboard.
• Ability to hear to place and receive telephone calls.
• Mobility to move around the office to make copies, distribute mail, etc.
• Ability to lift 35 lbs.